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About Us

Warranty Period

Vortrell takes pride in the quality of our products because all we really work towards is making our customers happy. All our products undergo stringent quality checks and it is our guarantee that when you receive your products, they will be free from defects.

If during the warranty period, a product is deemed to be defective as a result of manufacturing defects, Vortrell will replace or repair at its discretion free of cost. This warranty does not cover damages or defects as a result of wear and tear.

 

Type of Products Warranty Period
Sofa 3 Years
Lighting 2 Years
Other Furniture 1 Year

 

Items purchased are non-refundable and non-exchangeable

Returns are applicable in the following circumstances:

  1. Products are damaged due to delivery; and
  2. Damages are raised within 7 days from the date of delivery to our customer service team; or
  3. Products are not as ordered; and
  4. Items are still new and unused

 

Vortrell reserves the right to reject returns if the item does not meet the above condition.