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About Us

Exchange Policy

Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations for you.

Vortrell products are strictly non-refundable but we will be happy to do a 1-1 exchange where:

1. The product received is faulty or is not of acceptable quality, or
2. The product is not fit for its intended purpose, and
3. The product does not match the sample of our description.

Vortrell may elect to return the product to the manufacturer’s repair agent to determine the nature of the problem. Vortrell reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect.

Please note:

In order to process your return, we may, at our discretion, request and record your personal information. Any personal information collected will be managed in accordance with Vortrell’s privacy policy.

Please keep your order receipt in a safe place as proof of purchase

Gift and e-Gift cards are not redeemable for cash

Depending on the complexity of your customised design. any exchanged item may take up to 8 working weeks to process.

Vortrell reserves the right to:

Assess the condition and age of returned goods prior to providing a repair or exchange.

Products ordered online with Vortrell can be returned to:

7030 Ang Mo Kio Ave 5
#01-07 Northstar @ AMK
Singapore 569880

You will be responsible for paying your delivery costs for returning your item. If you receive a refund, the cost of shipping and delivery incurred will be deducted from your refund.